It is understandable to have minor technical issues once in a while.
However, with the ongoing technical issues daily on the Kite platform, any serious trader can’t trade on Kite anymore.
The sad part is none of the Zerodha team is addressing the issue.
It is sad to see the slow death of the Company I had admired for so long.
I hope it is not too long before they address the issue and regain trust among traders.
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On social media – please raise support ticket
after raising support ticket – please refer to IBT guidelines
only a matter of time until some big takes them to court and sets a precedent for retail
Idk how well deficiency of service can be defended in consumer court
Really bad customer support
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Zerodha is a dead man walking for any serious professional trader. I find Dhan the next best alternative.
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Really?
Only the next-best right?
Only a fraction of the total user base is impacted, right?
Most importantly – Are the same set of people facing the glitch every time??
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Hmm, this I think zerodha says because they don’t want to accept that everyone is facing issue
I call up my friends in north, west, east and south india, they face issues alike
You can check yourself if the complaints are limited to one state or two from the user tweets
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What’s happening? Saw this in trending!! Should we worry about this?
https://twitter.com/khanzubare/status/1753015977254502684
People are enraged about their customer support behaviour and lies!
Big time the management notices it and rectifies themself quickly before it blows out of proportion
Myself having 4 accounts with zerodha in my family, now thinking to move the main ones out because what happened to him today can happen to me tmrw. Its a pity that a company which I held high in my mind for ethics has dropped to this level
This is scary and what if this happens to me tomorrow is making it more scarier. I see no response from Zerodha team as well. Keeping quiet till this fades away or something like that strategy? Is this that 4mbps line issue or something that happened with BSE, similar issue or not?
There is a constant glitch (happening on most of the glitch days) on zerodha where this scenario happens
You have position A, you try to exit under normal case the green confirmation pop up card comes.
If rejected, red colour pop up comes
But under some conditions, yellow card comes, which doesnt update our positions neither show that if the order is punched / rejected. Here is where many people start panicking and punch multiple exit orders which becomes a naked buy position (assuming initial position was a sell) with multiples of the number of orders punched
Now zerodha will claim that their systems are working fine, but customer punched because he was seeing this yellow card /no proper confirmation card or positions updated properly after punching order
In that video is that guy sitting left bottom is from Zerodha team??