I am unable to validate the same on NSE KRA as it just gives me the enquire option. I have been trying to reach out to the Zerodha helpdesk since morning (multiple calls) but no one is answering. I have raised tickets but no response as yet.
I called NSE and within minutes I was able to speak to their customer service – infact I got a call back from them, clarifying on a query I had raised in my first call. I am impressed by their responsiveness. They have adviced that this is to be resolved by Zerodha directly and they cannot help at this point. There are many investors who are facing this issue.
An entire trading day is gone and the team is completely incommuicado! Who is accountable and how do I get a resolution?
Also, I wanted to exit positions today but was unable to do so!
Yes same problem for me today zerodha blocked my account gave nsekra.com link but no option in that link to verify mobile and email throught otp , i think zedodha has to send us nsekra verification link through email which will expire in 8 hours , i got one on January but i missed thag email , i submitted a ticket to zerodha hope they will send me link, unlike other kra nse does not have direct webpage for investors to verify, so i think through intermediate like zerodha only we can verify when they use thier intermediate nse account to send us link through email to verify email and mobile
Hi @dreamzunltd and @meprasanna, the option to validate email and mobile number has been removed by NSEKRA. We’ve escalated about this to them.
In the meantime, please complete the Re-KYC process using Aadhaar. Here’s how: How to reactivate the Zerodha account?
I am facing the same issue. I need to do KYC with Dotex KRA.
However, I did a re-KYC with Zerodha, using the link provided by @ShubhS9 above.
Is that sufficient enough to reactivate my demat account?
I have faced similar situation. But I got my KYC validated on Karvy KRA on 30-03-2024, but still trading is blocked in my account. I couldn’t make any fresh orders but allowed to exit my open positions. With fear of Squaring off, I exited all my open positions. I was holding long positions on Banknifty, HDFC and kotak.
I tried to contact on Zerodha helpdesk, raised ticket, but no use.
It has been more than a week, but they didn’t update the records. Opening a new account is much quicker!
Don’t know, if they can resolve this by Monday or not.
Same issue. what i dont understand is , i did the re-kyc on zerodha sometime in October… and still the ended up in this mess.
@ShubhS9 How are you sure this time the kyc will be correctly updated? my kra is cams and this is remarks “EMAIL / SMS NOT VALIDATED”
I have validate email address and mobile number via OTP. Do I have to rekyc ?