I am unable to validate the same on NSE KRA as it just gives me the enquire option. I have been trying to reach out to the Zerodha helpdesk since morning (multiple calls) but no one is answering. I have raised tickets but no response as yet.
I called NSE and within minutes I was able to speak to their customer service – infact I got a call back from them, clarifying on a query I had raised in my first call. I am impressed by their responsiveness. They have adviced that this is to be resolved by Zerodha directly and they cannot help at this point. There are many investors who are facing this issue.
An entire trading day is gone and the team is completely incommuicado! Who is accountable and how do I get a resolution?
Also, I wanted to exit positions today but was unable to do so!
Yes same problem for me today zerodha blocked my account gave nsekra.com link but no option in that link to verify mobile and email throught otp , i think zedodha has to send us nsekra verification link through email which will expire in 8 hours , i got one on January but i missed thag email , i submitted a ticket to zerodha hope they will send me link, unlike other kra nse does not have direct webpage for investors to verify, so i think through intermediate like zerodha only we can verify when they use thier intermediate nse account to send us link through email to verify email and mobile
Hi @dreamzunltd and @meprasanna, the option to validate email and mobile number has been removed by NSEKRA. We’ve escalated about this to them.
In the meantime, please complete the Re-KYC process using Aadhaar. Here’s how: How to reactivate the Zerodha account?