I place an order of option-BUY at 2023-07-07 15:01:38 at price 98. It was OPEN pending till 3:30 and at 2023-07-07 15:31:49 it showed me it got executed. BOOM!!! lost ~1 Lac for an order which got OPEN after 3:30.
Here is the order history for reference :
Obviously I opened a support ticket and was referenced to this(Issue with BFO orders on Kite [Resolved]) and this(Issue with order placement, order modifications, and order cancellations (BSE)), which made me realize if the issue occurred from 2:47 to 3:30, that should mean that my order which was palace at 3:01 should never reached the exchange (let alone be executed) as there was a NETWORK issue.
Community !! I request you to please help me with following questions :
- If order was opened at 3:31:48(order history above), it’s a invalid order right? As a user I shouldn’t take that loss right?
- If the order was executed at original 3:01 time, then as a user I should have been allowed to square off right after execution right? I was just show OPEN PENDING till 3:30. How can there be a one-sided network issue?
- What are the laws around this and what legal things can be at all done from my side.
This is due to disconnect btw broker and exchange. Your order reached exchange and executed but confirmation did not reach back to the broker. The timestamp is when the broker got the information and not when the order actually executed.